Real‑time, app‑less boarding for stress‑free passenger journeys.
ZestIoT SmartBoarding transforms the gate and terminal
experience by delivering live boarding progress, flight
updates, and immersive content straight to the passenger’s
mobile browser—no app, no login, no personal data.
Browser‑based; no app
download, login, or data
capture required.
Live boarding progress,
gate and flight updates,
and disruption alerts.
Designed to increase
non‑aeronautical revenue
and passenger satisfaction.
Challenges
IN THE BOARDING EXPERIENCE
Passengers repeatedly checking FIDS or gate screens for updates.
Manual announcements that don’t reach everyone, especially during
disruptions.
Limited visibility of boarding progress and remaining time.
Under‑utilised dwell time in retail and F&B spaces due to anxiety about
missing boarding.
How SmartBoarding works?
1. Data capture & intelligence
CameraAI measures boarding performance by counting passengers and carry‑on
bags, and monitoring queues at the gate.
bags, and monitoring queues at the gate.
Integration with existing airport and airline systems (AODB, DCS, FIDS, flight
status data) ensures real‑time accuracy.
status data) ensures real‑time accuracy.
2. Passenger touchpoint (app‑less experience)
Passengers access SmartBoarding via QR code, NFC tag, link in airline comms, or
airport digital surfaces—no app download.
airport digital surfaces—no app download.
A mobile‑optimised, fully branded web page shows boarding progress, gate and
flight updates, and contextual information.
flight updates, and contextual information.
3. Real‑time communication & immersion
Boarding/flight notifications, disruption alerts, and status changes are pushed in
real time.
real time.
Optional live boarding video feed or destination‑based generative content can be
displayed.
displayed.
Key capabilities
Live boarding status & progress
Real‑time boarding progress (e.g.,
pre‑boarding, group boarding, final call)
visible on passenger devices.
pre‑boarding, group boarding, final call)
visible on passenger devices.
CameraAI‑driven insights into boarding
speed and queue length.
speed and queue length.
App‑less, privacy‑light experience
Browser‑based solution; no app,
account creation, or personal data
capture required.
account creation, or personal data
capture required.
Works across devices and is tailored to
each airport or airline’s brand and UX.
each airport or airline’s brand and UX.
Immersive content & marketing
Customisable marketing zones for
retail offers, F&B promotions, and
destination content.
retail offers, F&B promotions, and
destination content.
Gen‑AI or curated destination
experiences while passengers wait to
board.
experiences while passengers wait to
board.
Multi‑lingual & inclusive
Supports multi‑lingual experiences to
serve diverse passenger profiles.
serve diverse passenger profiles.
Designed to keep all passengers
informed, including those not seated
near the gate.
informed, including those not seated
near the gate.
Tangible outcomes & ROI
Increased non‑aeronautical revenue
With passengers informed and reassured,
they feel comfortable spending more time in
retail and F&B, boosting ancillary revenue.
they feel comfortable spending more time in
retail and F&B, boosting ancillary revenue.
Improved boarding performance
Better queue flow, faster boarding, and fewer
last‑minute rushes thanks to real‑time
information and CameraAI insights.
last‑minute rushes thanks to real‑time
information and CameraAI insights.
Higher passenger satisfaction
Passengers stay informed at every step, receive
timely updates during disruptions, and
experience less anxiety around boarding.
timely updates during disruptions, and
experience less anxiety around boarding.
Operational visibility & collaboration
Airlines and airports gain deeper insight into
boarding performance and gate operations,
helping them refine staffing and gate procedures.
boarding performance and gate operations,
helping them refine staffing and gate procedures.
Data, deployment & flexibility
Data & integrations
- Connects to AODB, DCS, FIDS, and other
flight‑status and gate‑management systems. - Uses existing or new cameras for CameraAI,
minimising infrastructure changes.
Deployment options
- On‑premises, hybrid, or full cloud deployment
options are available. -
Cost‑effective PoCs recommended to prove
value quickly and refine UX.